Our Policy

STORE POLICY

PAYMENTS AND SHIPPING
1. Minimum Purchase Amount: $ 50.00

          Less than $100: Handling Fee $15 + Shipping Charge

          More than $100: Free Handling And Free Shipping UNTIL December 31st, 2024

2. Only VISA and MASTERCARD accepted. 

3. Shipping Address must be the same as Billing Address (We do not ship to P.O. Boxes).

4. Shipping Method: UPS Ground Only.

5. Please allow 1~5 business days to process and ship out. 

WARRANTY

Warranty 90 days for online purchases ONLY.

  • Email the pictures/videos of damage first then confirm with us.
  • Ship via UPS only and customer pays for the shipping.                                                                                                                                                                                               

                             OR

Service Center (Within 90 Days from the purchase date)

  • Only FRIDAYS at the Intergem showplace. Check link for the Locations close to you: 
  • You MUST bring your receipt of purchase with the defective piece for repairs.

RETURNS
No returns except defected items. Defected items must be claimed with proof of damage (pictures or videos) by Email within 3 days of receiving your order. 
* Restocking Fee: If you Cancel the order after confirmation by email, 20% of your order amount will be charged to your credit card account.

PRIVACY & SECURITY
* Any information collected from you will be maintained by BJ TOTAL FASHION, INC. in a secure and protected environment and will never be released to any third party at any reason.